Thank you for using Baqaala ,We are committed to providing you the best online shopping and delivery experience possible.


This Privacy Policy explains what information we collect, how that information is used, under what circumstances we share information, and the choices you can make about that information. This Policy applies whether you access Baqaala through a browser, through a mobile app, or through some other method.




1. Information you provide to us or allow others to provide to us


At various points in the Baqaala experience, you may provide us with information about yourself. For example, when you create an account with Baqaala you provide us with personal information like your name, email address, and zip code. And if you place an order with Baqaala, we collect information including your address, phone number and the details of your order.


If you log into the Baqaala service through a third-party, we may receive some information about you through them. For example, if you choose to log into Baqaala with your Facebook account, we may receive information about your contacts. We may also offer social sharing tools (such as the Facebook Like button) that let you share actions on Baqaala with other sites and vice versa. You should check the privacy policies of these services and your settings there for more information.


2. Technical information about usage of Baqaala


When you use the Baqaala services, either through a browser or mobile app, we automatically receive some technical information about the hardware and software that is being used.




We and our partners use various technologies to collect information, including cookies and device identifiers. Cookies are small text files that are sent by your computer when you access our services through a browser. We may use session cookies (which expire when you close your browser), persistent cookies (which expire when you choose to clear them from your browser), and other identifiers to collect information from your browser or device that helps us personalize your experience and remember things like your current zip code or that you have already logged in to Baqaala.

We employ some third-party services to help us understand the usage of Baqaala, and these third-parties may also deploy cookies on our site or collect information through our mobile applications. For example, we use Google Analytics to understand, in a non-personal way, how users interact with various portions of our site you can learn more about information that Google may collecthere (




When you use Baqaala, our servers will record information about your usage of the service and information that is sent by your browser or device. Logs information can include things like name, mobile number and email address along with the IP address of your device, information about the browser, operating system and/or app you are using, unique device identifiers, pages that you navigate to and links that you click, searches that you run on Baqaala, and other ways you interact with the service. If you are logged into the Baqaala service, this information is stored with your account information until baqaala app is in service.


Some of the advertisements you may see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.




We may use the information we collect for various purposes, including to:


* Provide the Baqaala service to you and to improve the quality of the service we’re able to offer

* Allow your Personal Shopper or authorized store (which includes those that shop for and deliver the order on your behalf) to choose your items at a retailer site, deliver your items to you, and call or text you with any updates or problems

* Charge you for the purchase and service costs through one or more payment processing partners.

* Offer you customized content (including advertising and promotions), such as prominently displaying items you purchase frequently.

* Understand how users interact with our service as a whole in order to test new features and improve Baqaala for everyone

* Provide customer service, respond to your communications and requests, and contact you about your use of Baqaala (Note: You can opt-out of receiving promotional communications from Baqaala by using the settings on the Account Info page)




Baqaala is a platform that may connects users with Personal Shoppers who shop for and deliver the goods that you want from retailers. In order to make this work, we need to share information about you and your order with the other parties who help enable the service. This includes, for example, the Personal Shopper(s) who pick and deliver your order.

We also share information under the following principles:


* With your consent or at your direction We will share your information with entities outside of Baqaala when we have your consent to do so or it is done at your direction. For example:


* If you enter loyalty card information from a particular retailer, we share that information with the retailer you chose along with your order so that information can update your loyalty card account.

* If you share a recipe publicly on Baqaala, it is viewable by anyone along with your first name and last initial.

* If you invite friends to use Baqaala through our referral program BqlReferal, we will share some information with the friends you invite like your name and phone number.


* For external processing We sometimes employ third parties outside of Baqaala to process information on our behalf in compliance with this Privacy Policy and using other appropriate security and confidentiality measures

* For legal purposes We share your information when we believe that the disclosure is reasonably necessary to (a) comply with applicable laws, regulations, legal process, or requests from law enforcement or regulatory authorities, (b) prevent, detect, or otherwise handle fraud, security, or technical issues, and (c) protect the safety, rights, or property of any person, the public, or Baqaala.

* On a non-personal or aggregate basis We share information with retailers and advertisers on both a non-personally identifying basis (including order and delivery details but not including credit card information) and an aggregate basis.

* For business purposes We may share your information in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company. We may also share your information between and among Baqaala, and its current and future parents, affiliates, subsidiaries, and other companies under common control and ownership.




This policy may change from time to time and any revised Policy will be posted at this page, so we encourage you to review it regularly. If we make changes, we will notify you by revising the date at the top of this Policy and, in some cases, we may provide you with additional notice (such as a notice on our homepage or sending you a notification).





10.15. Contact details

Qatar | WestBay, Doha ,Qatar, PO Box 24645| Tel: +974 3000 7200 | Email:

_Qatar, Doha - updated January 12, 2019_

Privacy Policy

Customer Care :​​

Phone +974 7000 3200

Business Development :

Phone +974 5095 0955

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